Manager: use P2P, Support, and assigned Control Panels
Claim queue work, confirm final terms in official chat, follow panel steps, and stop when an action is outside your authority.
Know these words first
- Capability
- Permission to open and use one operational area.
- Claim
- Assign a waiting P2P request or Support case to yourself.
- Final terms
- The actual fiat amount and currency agreed in the official conversation.
Step-by-step
Check readiness
Open P2P Gateway or the Operations P2P area. Confirm your account, availability, and required receiving profile are active before accepting work.
- Do not become available if you cannot finish a request.
- Only an authorised Manager may operate P2P; never delegate it to a Distributor.
Claim and confirm in chat
Read the request type, Customer, amount or Token duration, then claim one request. State fiat amount, currency, receiving or payout details, and required action in the official chat.
- Keep every confirmation inside StadiumB.
- Never ask for a Customer password or security code.
Approve or reject once
Enter the final terms and completion note, check the request type again, then choose the correct decision. Verify the resulting transaction, Token, capital, or reimbursement record.
- Reject with a clear reason when terms are not met.
- Keep P2P deposit, Token, and withdrawal channels separate.
Work Support cases clearly
Claim a Support case, read its full history and reference, reply in plain language, and record resolution only after checking the official account record.
- Do not make a P2P decision only in Support chat.
- Escalate facts outside your capability instead of guessing.
Use only assigned Control Panels
The Control Panel left menu shows only assigned areas, such as streaming, events, games, finance, Support, alerts, or content. Use filters, inspect the exact row, and follow its step rail in order.
- Hidden, disabled, or read-only usually means you lack that capability.
- Escalate root settings, supply policy, and dispute decisions to the Super Admin.
- Turn availability off and sign out at shift end.